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We are taking orders and shipping across India (except containment zones)! Please note: delivery times will be longer than usual as our courier partners are functioning with reduced capacity.

Frequently Asked Questions

FAQ Page

Yes, we are shipping across India, except for any containment zones. If you want to double-check if we deliver to your pincode, please send us a message through our Contact Form.

For more information about shipping, please visit our Shipping and Delivery page.

To place your order, follow these steps :

  • Browse through our range of products until you find something you like. After you’ve chosen what you want, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either log in to your existing The Souled Store account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
  • Once you successfully place your order, you will receive a confirmation email and SMS with details of your order and your order ID. You will see the details of your order in your ‘Order History’ as well when logged into your account with us.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your product(s) to arrive!


In the rare case that you did not receive a confirmation email or do not see your order in your ‘Order History’, please contact us at shop@thenortheaststore.com along with your details (Your name, the amount of your purchase etc.) and we will look into it.

  • As a first step, kindly check your bank account to ensure if your account has been debited.
  • If money has been deducted but you have not received an order confirmation please contact us at shop@thenortheaststore.com with details of the transaction (amount, transaction ID if possible) and we’ll check if the payment has come through to us or not and help sort things out.

    Do not worry - we will sort it out!

Ok, that shouldn’t have happened. But if we did goof up and sent you a wrong product, we will replace it with the correct one. If you have received the wrong product, please email us at shop@thenortheastore.com with all the details of your order and pictures of the wrong product that you received within 2 days of receiving your order. For more information refer to our Cancellation and Returns Policy.

We personally check all the items that are packages for shipping and ensure proper packaging of each order using the latest standards in e-commerce packaging. As most of our products are perishable, all food sales are final. However, we will be happy to replace any food/perishable item(s) in the unlikely event that they might reach you damaged or leaking. Unfortunately, how packages are handled during transit is out of our hands. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. 

 

Though we are not responsible for damage to a product during shipping, we value our customers and are willing to provide a replacement for food products. In case the food product you have received is damaged, send us photographs of the damaged product within 2 days of receiving the package to shop@thenortheaststore.com and we will replace the item for you at no additional cost.

 

For additional information, please refer to our Cancellation and Returns Policy.

We usually will bring in fresh stock every 4-6 weeks but due to the seasonal nature of certain products, especially food items, they may not be available for a while. If there is something in particular that you are looking for, please contact us at shop@thenortheaststore.com and we’ll look into finding the particular item for you.

 

Unfortunately, we do not have a physical store that you can visit in person, we have a warehouse, so we prefer to operate online. All that products that you see on our website are available and you can order them right from the website itself and we will deliver the items to your doorstep!

We offer free shipping for orders from Shillong. Please drop us an email on shop@thenortheaststore.com and we will help you out.
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