FAQs

 

Is it safe to use my credit/debit card on The NorthEast Store?

Your online transaction on The North East Store is secure. We use PayU as our parment processor who is also the payment processor for brands like Jabong, BookMyShow, Snapdeal, Goibibo, Pepperfry and Aviva Life. PayU’s online security technology keeps your card information secure while transmitting it to the respective banks for payment processing. 

All credit card and debit card payments on The NorthEast Store are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

Where does The North East Store ship? 

We ship to all major towns and cities in India. We partner with Blue Dart, one of South Asia's premier courier services, who have the most extensive domestic network in India. For more information on shipping charges, visit our Shipping & Delivery page.

 

What's your shipping policy? When do the orders ship?

Orders received before 10 am usually ship out the same business day. Orders received after this time generally leave the next business day. Any order over Rs. 1,500 is shipped for free! Orders placed on Saturdays & Sundays get shipped on Mondays.

 

How are your products packaged?

Your purchased products are packed in durable 3 ply cardboard boxes which are then further sealed in tamper proof plastic courier bags.

 

How do food items purchased travel?

We ensure that all food items are well packed from our end to avoid any damage or leakage during shipment. However, due to rough handling by air cargo, some products may leak or be broken. The NorthEast Store does not take responsibility of the same.

 

For any further information or questions, call us at +91 9706069839 or email us at shop@thenortheaststore.com